GREAT EXPECTATIONS
Looking for a bit more info about what you can expect when working with us? From start to finish, our process is extremely detailed and designed around your wishes, comfort level and design aesthetic. We want you to love the entire experience of working with our teams. Learn more below.
We Connect
From the first time you contact Cyber, you’ll be connected with the right division or overall Project Manager best suited to your needs and wishes. Often on-the-go, our friendly and energetic team takes a lot of pride in calling you right back, too. So don’t be surprised if the response is quite immediate!
We Listen + Learn
Our Project Managers are great listeners, easy-going, incredibly friendly, always design-forward, and they never try to sell you something you don’t need or want. From the first time you meet, either on a site visit to your home project, or here in our showroom, they focus on your wishes, health & happiness. They’ll also remain your advocate for the life of the project.
We Design + Document
Once your project has been discussed in detail, whether for a combination of services or a specific need for your home or business, the Cyber Design Team gets to work at lightning speed. A meticulous, visual plan is then presented and thoroughly explained for review and approval. When you are fully satisfied with it, we attach it to a highly detailed, itemized proposal.
We Work Smart + Safe
Work begins! And quite often, continues. No matter the size or scale of your project, Cyber teams arrive tidy, energized, and on time. From the scheduling of site-work to the condition of our vehicles to the work itself, we always show total respect for your time, your belongings, your space, and your safety. And we execute with precision and pristine workmanship, throughout the life of the job.
We Orient You
We prefer to call the final phase of our work “orientation,” instead of “completion.” Because to us, a project simply is not done until you are totally clear, comfortable and satisfied with all of it. Even more, we want you to be excited about it. At Cyber, we also take a lot of pride in making sure we speak your own “tech level” language, staying as long as you need, and even coming back for additional support if you need us to.
We Never Bail
At Cyber, we’re here to go the distance with our clients. After all, in our line of work, support and aftercare is everything. Documentation of your project is carefully kept on file, we follow up and check in, and we’re always there when you need help. In fact, the team that approves your completed project is the same, dedicated team that provides our 24/7, long-term client support services. It’s a deep point of pride here with Team Cyber.
